New Tools to Engage Your Communities on Roblox: Polls, Analytics, Support Tickets and More

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I absolutely love these new changes. Polls will make it significantly easier to gather opinions en masse. Well done! I’m in love with the new Rich Text Forums as well, making it easier to create beautiful pieces of art as I communicate. However, why do users have to be age-checked 16+ just to use ro

Sweet to see these changes rolling out. Innovation Inc already had rich text for some time, and polls just went live. We haven’t had an update to use them, but I love the idea about being able to easily set up polls without forcing people to Discord. On the topic of that… klee13: Fast responses: Sen

klee13: What’s launching: A new Player Support workflow, starting with structured issue reporting in Communities, and in-game. This includes a creator-side ticket management in Creator Hub. Today, player support tickets show up scattered across DMs, Forum posts, Experience feedback ratings, and off-

Will there be Open Cloud API support for tickets? Webhooks? We’d like to integrate this with our own systems so our support staff won’t require Roblox to work.

HUGE! Love all of this. My game has a a handful of exploiters who ruin the basis of the game, and we have had to run support tickets and the ban system via a discord server. Now with support tickets integrated with groups we can now reach out to a majority of our audience to now get bans done faster

I find things like game-specific support portals and role-based forums interesting. The very tools/systems Roblox itself uses, the ones creators have had to navigate and be frustated by, now creators are able to use similar systems. A different scale, but I think it’d be mostly a high quality experi

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LOVE these additions. With role-restricted forums, will we finally be getting an in-engine API to give group members a specific role? Or alternatively, the in-app/web ability for a user to self-assign a role if they have a specific badge/gamepass?

Great update, testing the polling feature now. The live update is sweeet! I do think there would be value in increasing the maximum option count to 5 rather than 4

All I think this really needs is simply just the ability for group members to post images

Player support would be really interesting, especially if it allows attaching screenshots & client/server logs at time of submission! Really hope there will be custom replies though, even if it’s heavily moderated text, sticking to 4 standard replies will be a massive dealbreaker of this otherwi

klee13: Fast responses: Send quick, consistent replies using status updates and pre-approved templates. Literally unusable. Canned responses? Really? Players are completely incapable of getting the first post correct when making bug reports even in discord 90% of the time, even when there is an inst

These new tools are awesome and are a great step into keeping your community engaged on the platform! I do have a question regarding player support tickets though, when image and video attachments go live, will those attachments be subject to moderation screening beforehand? How aggressive is the sc

klee13: Polls: What question types do you most want next? Where else would you like to see polls? Can we please get in-game poll pop ups? Like I could make a in-game gui with possible upcoming features in a list and below the list I can add a Vote Now button and it could bring up a poll from the Com

klee13: How do I know how many members my announcements have reached? All new and existing members receive notifications unless they have explicitly opted out. Announcement-specific reach metrics will be added to the Community Analytics dashboard in a future update. klee13: How do members turn off a

I’m really happy with the idea of support tickets because it makes it way easier for players to have help with their issues without needing to go on Discord. Will support tickets require age verification though? I feel like needing to age verify to make a support ticket is way too strict since only

It would be really cool if we could integrate community forums into our games so players dont have to leave the game to interact with it. It would also be cool to allow us to run polls directly in game where we can gather feedback from users who may not otherwise interact with the forums.

ItsBloxy: It’d be great if the umbrella setting could switch the announcements off for all groups simultaneously. Thanks for the feedback! You should not have received a notification for any Community you manually opted out of notifications for, so we will investigate that more. There is an umbrella

klee13: Fast responses: Send quick, consistent replies using status updates and pre-approved templates. Do we make these templates?‍‍‍‍‍‍‍‍‍‍